FAQ

​​​​​​​​Q: How long has Cat Ladies Cat Sitting been in business?

A: We have been in business since March 2014 and have decades of experience loving and caring for feline companions. "Cat Ladies Cat Sitting" converted to "Cat Ladies Cat Sitting LLC" in 2021.

Q: How much does it cost to have you take care of my cat(s)?

A: We offer services at $40 per visit.* During the visit we take care of your cat's needs including food, water, litter, and giving them lots of attention and love. 

If you'd like to book for an hour visit the price for an hour visit is double what it would be for a regular visit. There is no discount for longer bookings (meaning if you book for several days or more the price per visit is not discounted.)

*Please check our 'Services' page for updated rate charges for Belltown, Downtown, First Hill, and Pioneer Square (currently $50 per visit.) For households with over 3 cats there is an additional charge of $5 per cat per visit.  

Q: Do you offer boarding services?

A. No, our business does not offer boarding services. Our cat sitters travel to our clients' homes to care for their cats. 

Q: Can I request an exact time for my cat's visit?

A: We do not offer exact-time appointments. To account for Seattle traffic, route optimization, and unexpected pet needs, we operate within flexible arrival windows.

Routine care (9:00am - 5:00pm): General visits take place during these hours. Sitters map efficient routes to ensure every cat gets un-rushed, quality time. You are welcome to request a general timeframe (e.g. morning or evening), and we will do our best to accommodate our daily routing. 

Critical Medical Care Only (8:00am - 10:00am & 6:00pm - 7:30pm): Narrow, priority windows are reserved for time-sensitive medications (insulin, subcutaneous fluids, heart medications, etc.).

Q: Can you administer medication to my cat(s) and how much extra does this cost?

A: We have extensive experience administering pills, insulin injections, inhalers, eye-drops, and topical creams to cats. At this time there is no additional charge for administering medicines other than subcutaneous fluids. Visits requiring subcutaneous fluid injections are an additional $15 per visit.

Q: My cat needs medicine two times per day, 12 hours apart - can you administer my cat's medication precisely 12 hours apart?

A: Over the years we have consulted with numerous veterinarians regarding the timing of administering various feline medications. Even when a cat's medicine is ideally given to them 12 hours apart  (such as insulin injections) we have learned from experienced veterinarians that there is typically some flexibility in the timing between doses of medications (for example: between 10 - 12 hours apart for twice-per-day insulin administration.) We take great care to ensure that prescription medications are administered at appropriate veterinarian-approved intervals.

Q: Can I tip my sitter(s)?

A: Yes! Feel free to ask us how.

Q: Will I meet my cat's sitter before I leave for my trip?

A. Due to high volume of requests and to ensure the un-rushed quality care of our daily cat clients we have transitioned from in-person meetings conducted by individual sitters to a remote/virtual intake process with someone from our administrative team for onboarding new clients.* We send new clients forms to complete electronically and are available for a phone call or video chat after completed intake forms are submitted.

*Exceptions made for prospective clients who are 65+.

Q: Will my cat have the same sitter during the duration of my vacation?

A.  We work as a team of cat sitters and cats typically will have more than one sitter providing care for them while you are away.

Q. How will we exchange keys?

A. We do not store client keys or hold on to client keys overnight. As of November 2021, our company started accessing clients' homes via on-site access only.  The following are some of the ways that our clients provide on-site access: Electronic door keypad, garage code, gate code, lock box, hide-a-key, daily call box buzz in, call box vendor/guest/delivery code, virtual key call box system (Butterfly MX), August Smart Lock, or by making arrangements with their concierge or leasing agent for daily pick up and drop off. 

We do not have an office for storing clients keys and our sitters do not hold onto client keys overnight, so if you are planning on utilizing a leasing office or concierge for daily pick up and drop off of your unit keys please be sure to check your leasing office or concierge's weekend and holidays hours before booking to make sure that your keys will be accessible on all days we will be visiting your home. We do not skip days when providing services.

Q. How much time will you spend with my cat?

A. Our visit times are typically around 30 minutes on non-holidays. Holiday, holiday weekend, and holiday-adjacent visits are often shorter in length to accommodate the high-volume of cat sitting requests from existing clients.

Q. What is your cancellation policy?

A.We do not offer credits or refunds for visits once your vacation/trip is under way. 

Q. What is happens if my flight gets canceled or my return home is delayed?

A. We've got you covered. If your trip runs longs for any reason, we'll keep visiting your cat for as long as you need. 

Q. What happens if snow or other severe weather makes roads unsafe?

A.We always go above and beyond to reach our cat clients in bad weather.  When a big snow or ice storm is in the forecast, we'll work with you ahead of time on a backup plan, like leaving out extra food and water in case we can't safely reach your home the next day. Booked visits aren't refunded or credited if weather makes travel unsafe.

Q. Do you offer every-other-day visits? 

A. No. Once your booking starts, we're responsible for your cat's care every day until it ends, so we visit daily to make sure they're safe, fed, and well, 

Q. I have a house guest staying over. Can you skip certain days between your visits?

A. We can't skip days in the middle of booking, since we're responsible for your cat's care from start to finish. 

Q: What type of payment does Cat Ladies Cat Sitting accept and when is payment due?

A: We only accept electronic payment methods. We currently accept payments through Stripe (which offers the following payment options: ACH, Debit card, Credit card, Amazon Pay, Affirm,  CashApp, Google Pay, and Klarna), PayPal, and Venmo (our preferred payment method.) Payment is due by the first day of service. 

Q: Is Cat Ladies Cat Sitting licensed and bonded?

A: Yes, we have been licensed with the State of Washington since March 2014 and are also insured and bonded through Pet Sitter Associates.

Q:  Do you only take care of cats? My household also has a dog, fish, bird, snake, gecko, rabbits, chickens, hamsters, guinea pigs, etc. 

A: Cats are our specialty, so we only serve households with cats. We don't provide care for dogs. If you also have small non-canine pets like fish, rabbits, or small reptiles, we're often happy to care for them too. Additional charges may apply.
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