FAQ

​​​​​​​​Q: How long has Cat Ladies Cat Sitting been in business?

A: We have been in business since March 2014 and have decades of experience loving and caring for feline companions.

Q: How much does it cost to have you take care of my cat(s)?

A: We offer services at $35 per visit.* During the visit we take care of your cat's needs including food, water, litter, and giving them lots of attention and love. *Please check our 'Services' page for updated rate charges for Belltown, Downtown, First Hill, and Pioneer Square (currently $50 per visit.) For households with over 3 cats there is an additional charge of $5 per cat per visit. There is no discount for longer bookings. 

Q: Can I tip my sitter(s)?

A: Yes! Feel free to ask us how.

Q: Do you offer boarding services?

A. No, we visit cats in their home.

Q: Will I meet my cat's sitter before I leave for my trip?

A. We have transitioned from in-person meetings to a remote/virtual intake process for onboarding new clients. We send new clients forms to complete electronically and are also available for a phone or video chat if requested. We work as a team of cat sitters and cats typically will have more than one sitter providing care for them while you are away.

Q. How will we exchange keys?

A. As of November 2021, our company started accessing clients' homes via on-site access only.  The following are some of the ways that our clients provide on-site access: Electronic door keypad, garage code, gate code, lock box, hide-a-key, daily call box buzz in, call box vendor/guest/delivery code, virtual key call box system (Butterfly MX), August Smart Lock, or by making arrangements with their concierge or leasing agent for daily pick up and drop off. 

We do not have an office for storing clients keys and our sitters do not hold onto client keys overnight, so if you are planning on utilizing a leasing office or concierge for daily pick up and drop off of your unit keys please be sure to check your leasing office or concierge's weekend and holidays hours before booking to make sure that your keys will be accessible on all days we will be visiting your home. We do not skip days when providing services.

Q. How much time will you spend with my cat?

A. Our visit times are typically around 30 minutes on non-holidays. Holiday, holiday weekend, and holiday-adjacent visits are often shorter in length to accommodate the high-volume of cat sitting requests from existing clients.

Q. Can you lock my keys inside of my apartment/house when the last visit is completed?

A.We cannot lock keys inside of your apartment/house (in case severe weather, traffic, flight cancellations, or other incidents prevent you from being able to return home at the designated time.)

Q. What is your cancellation policy?

A.We do not offer credits or refunds for visits once your vacation/trip is under way. 

Q. What happens if snow or other severe weather makes roads unsafe?

A.We always go above and beyond to reach our cat clients during inclement weather conditions. We do not offer refunds or credits for booked visits when ice, snow, or other severe weather makes roads unsafe to traverse and/or we are unable to reach a client's home safely. If  local weather forecasts predict a significant amount of snow or ice accumulating on roads we work with clients to make a plan for leaving out extra food and water for their cats in case we cannot reach their home safely the next day. 

Q: My cat just needs someone to come in quickly and feed it and change its water - can I get a discounted rate? 

A: No.

Q. Do you offer every-other-day visits? 

A. No. We are professionally liable for the care of your cat from the start date to the end date of our contract so it is important that we check on the safety and care of your cat daily. We want to ensure your cats are properly cared for every day while you are away.

Q. I have a house guest staying over - can I have you skip certain days between your visits?

A. No. Please see answer to previous question.

Q: Can you administer medication to my cat(s) and how much extra does this cost?

A: We have extensive experience administering pills, insulin injections, inhalers, eye-drops, and topical creams to cats. At this time there is no additional charge for administering medicines other than subcutaneous fluids. Visits requiring subcutaneous fluid injections will cost an additional $15 per visit.

Q: My cat needs medicine two times per day, 12 hours apart - can you administer my cat's medication precisely 12 hours apart?

A: Over the years we have consulted with numerous veterinarians regarding the timing of administering various feline medications. Even when a cat's medicine is ideally given to them 12 hours apart  (such as insulin injections) we have learned from experienced veterinarians that there is typically some flexibility in the timing between doses of medications (for example: between 10 - 12 hours apart for twice-per-day insulin administration.) We take great care to ensure that prescription medications are administered at appropriate/veterinarian-approved intervals.

Q: What type of payment does Cat Ladies Cat Sitting accept and when is payment due?

A: We accept check or cash payment. We also accept payment via Cash App (aka Square Cash),  and Venmo. A 3 % fee is added for both Cash App (aka Square Cash), and Venmo. Payment is due by the first day of service.

Q: Is Cat Ladies Cat Sitting licensed and bonded?

A: Yes, we have been licensed with the State of Washington since March 2014 and are also insured and bonded through Pet Sitter Associates.

Q:  Do you only take care of cats? My household also has a dog, fish, bunny, chicken, hamster, guinea pig, gecko, snake, bird, etc. 

A: We do not provide any services for dogs. However, if your household has a small non-canine animal that needs attention we may consider providing services for that animal as well. Additional charges may apply. We do not provide services to households without cats.
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